University of Phoenix is the United States’ largest private university. It has over 400,000 students split between a robust online learning program and 400 brick and mortar campuses and learning centers. Through GeekMom, I have been offered the opportunity to take an online class (of my choosing) with UOPX and write about my experience. This post is part of that ongoing series.
Each class at University of Phoenix has a "team learning" component–in fact, the work that I completed with my team in Marketing 421 was worth 30% of my grade. UOPX believes that this team learning "grows collaborative skills" and provides students with a "built in support system," although Katherine Mangu-Ward's article "Why is everyone flaming the University of Phoenix" at reason.com posits that learning teams are primarily a cost-saving measure:
Phoenix's instructors describe themselves as "delivering" course material, since most of the classes are centrally crafted and standardized across teachers. Half of the class sessions are spent in "learning teams," where students work together without an instructor present. This makes Phoenix cheaper to run, since the school only pays an instructor for half of the course hours.
University of Phoenix has rebutted this point on its website:
The argument that clock hours (the Carnegie Unit System) is a measurement of quality is outmoded and inaccurate. Instead of relying on such subjective judgments of academic effectiveness, we measure whether students are meeting the outcomes established for their courses and program. We use the data to inform our academic goals and to continuously improve the curriculum and instruction.
The school goes on to note its small class sizes (between 10 and 20 students, each). If bottom-line cost really was the only driving force behind the use of "learning teams," one is left to wonder: why does UOPX keep class size so modest?
As with most arguments, I think both sides have some valid points.
At heart, I'm a constructivist–I believe that people learn best by experiencing new ideas and then reflecting on their experiences through a variety of modalities–hearing, writing, reading, seeing, doing, acting, dancing, drawing, building, etc. UOPX is right: collaboration is absolutely an important tool in this reflective process. When we bounce new ideas off of our peers, we're able to reality test, analyze, elaborate upon, and reinforce them while also attaching them to previously-held knowledge. Additionally, it makes sense to acknowledge collaborative opportunities as an important aspect of workforce preparation–and it is even reasonable to assume that, as UOPX asserts, learning teams can:
- Allow students to broaden and deepen the understanding of concepts explored in the classroom.
- Serve as laboratories through which students develop into more effective leaders and members of workplace teams.
- Serve as vehicles for reflection, by which adult students make sense of and apply new knowledge.
- Provide a sense of community and support that is invaluable in helping working students cope with the challenge of balancing school with other life demands.
However, it may be taking a generous leap of faith to believe that these objectives can be optimally achieved without intentional, ongoing, scaffolded support from the instructor. Our instructor did provide us with a team charter to read and sign at the beginning of our project (a form of this charter is used in every class). It asked for our names, emails, and phone numbers, asserted that we should work with each other's strengths and backgrounds in order to divide up responsibilities, and laid some guidelines for open communication and fair contribution. What it did not do was provide the team with a venue for becoming comfortable with each other so that we could actually develop an understanding of each other. Yes, the charter suggested that the team check-in with each other five times during each week but it didn't elaborate on what type of exchange should take place during those check-ins or give the team short term goals to work toward so that camaraderie developed.
University of Phoenix proudly proclaims that the majority of its students are "non-traditional," but in the case of learning teams, does not necessarily acknowledge that "non-traditional" is synonymous with "over-booked." This was certainly the case with my team members: not one member of my team was "just" going to school. Each person had a family (including children or grandchildren) as well as a full-time job. Without explicit requirements to do otherwise, our team communicated as little as possible in order to get our job done–not out of laziness but simply because we all lived with so many constraints upon our time.
As my class progressed, I couldn't help but think: five weeks is not a great deal of time to get to know a team under the easiest of circumstances. Meanwhile, the learning teams in my class were all working together (in the midst of our four textbook chapters a week, our online class discussions, our two additional research papers, our jobs, and our families) to create 6,5oo-word, research-based marketing plans for original concepts. If my team had implemented a calendar of bi-weekly video chats using a program like Skype or Google+ Hangouts, we would have gotten to know each other much better and also been able to discuss the assigned texts in relation to our marketing plan assignment–all of which would have helped clarify our roles and responsibilities for the project.
Moving forward, I hope that Phoenix incorporates group video chat into their classes for just this reason.
Next week: Accreditation and the question of non-traditional students.
When I became a student at the University of Phoenix back in May of this year, I was so excited to further my education. I can honestly say that I do feel like I am learning in my classes, and my instructors and fellow classmates have been very helpful. I currently have a 3.9 GPA, and I fully intend on maintaining it. However, my recent experience with the financial aid department has shredded my positive attitude towards this school entirely. My first financial aid disbursement back in June (student loans and Pell Grant) came through just fine with no issues. I am a stay at home mother and my husband works full-time.
When enrolling, I made it very clear that I would not be working while in school full-time, and that the financial aid I received while in school was going to be my only income. I was assured at that time that this is what most unemployed students did, and this wouldn't be a problem. Fast forward to last month, September 20th, 2017. I was due to receive my next disbursement, so my husband and I planned out which bills we would pay using that money. I received nothing on that day, and no explanation. I did not immediately fly off the handle because the money was late. I decided to reach out to my academic and financial aid advisors to see what the hold up was.
I was assured at that time through an email that my aid was being verified and processed, and to give them a few more business days to get it done. On September 23rd, my laptop completely broke. I am an online full-time student, so things like my laptop should be considered a necessity in order for me to get my assignments done correctly and submitted on time. Did anyone care that I now have to travel 30 mins. both ways to my mother's home in order to use her computer? No. Did anyone care that our car broke down last week and is currently still sitting at the shop? No.
The worst part of all this? My family and I were directly affected by the mass shooting here in Las Vegas recently. I pleaded with my financial advisor to please get the ball rolling on my money because I needed to go donate blood, and contribute what I could to the funerals and medical bills of the two people we lost. We are still devastated. Even after that, ONLY my awesome academic advisor reached out to me personally to offer her condolences. My financial advisor decided to completely ignore what I said, and instead sent me a generic response about my aid being verified again. What exactly needs to be verified? This is the exact same paperwork and tax transcripts that they had on file for us when they released my funds in June. None of our information has changed and I am doing an excellent job in my classes.
So here we are, Monday October 9th, and I still haven't received ANY detailed information as to why the money is late nor why my information is still in the verification stage. As of September 27th, my student loans processed to my account. How can my student loans be applied but not the grant money, which the school receives all at one time? They are holding on to my money, and I don't know why. I have been calling the number all day trying to reach a financial advisor, and I was on hold for about 15 mins. each time before hanging up. (It has never taken that long to get someone on the line.)
I am strongly considering filing a formal complaint with the D.O.E. if I do not receive some valid answers soon. My family is having to suffer because someone in their office refuses to click a few buttons and approve my funds. This is unacceptable, and I hope those of you considering this school please take this into consideration. If this isn't handled soon, I will also be looking to transfer out. I'm sure I'm not the only one going through this.